CARM Registration

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The CBSA Assessment and Revenue Management (CARM) digital initiative is changing how CBSA assesses and collects duties and taxes on commercial goods imported into Canada. Starting May 2024, importers will be required to use their own bond and pay duties and taxes directly to CBSA.

Importers need to register on the CARM Client Portal and properly delegate access to employees and all relevant third parties, such as customs brokers and trade consultants. The customs broker will then be able to continue managing both imports and CARM procedures.

Only importers already registered on the CARM Client Portal will benefit from six months (180 calendar days) of preferred treatment after the Release 2 go-live date in May 2024, i.e. will be able to continue importing without having posted financial security. Those registered on or after the Release 2 date will be required to immediately obtain financial security, adding to their operating costs.

Please follow the steps below to complete your CARM PORTAL REGISTRATION:

  1. Create login credentials and a user account in the CARM Client Portal (video tutorial).

  2. Link your user account to your RM account (tutorial).

    If your Business Number has been used to import goods in the past six years, you will be asked to answer affinity (verification) questions. If you are having trouble answering these questions, please call CBSA for assistance.

  3. Delegate authority to DILAS INTERNATIONAL LTD (tutorial).

    Approve the request by selecting “All programs,” then Access: “Business management.” Check all three boxes under “Transaction visibility rules” – this will allow DILAS to validate supply chain transmissions and support in your CBSA statement reconciliation.

    If you need technical assistance, please contact the CARM Client Support Help Desk (CCSH):

CCSH hours of operation are Mon to Fri, 7 am to 5 pm ET.