CARM Registration
The CBSA Assessment and Revenue Management (CARM) digital initiative is changing how CBSA assesses and collects duties and taxes on commercial goods imported into Canada. Starting October 2024, importers are required to pay duties and taxes directly to CBSA.
Importers must register on the CARM Client Portal and properly delegate access to employees and all relevant third parties, such as customs brokers and trade consultants. The customs broker will then be able to continue managing both imports and CARM procedures.
Please follow the steps below to complete your CARM PORTAL REGISTRATION:
1. Create login credentials and a user account in the CARM Client Portal (see video tutorial).
2. Link your user account to your RM account (tutorial).
If your Business Number has been used to import goods in the past six years, you will be asked to answer affinity (verification) questions. If you are having trouble answering these questions, please reach out to ra@dilas.ca.
3. Delegate authority to DILAS INTERNATIONAL LTD (tutorial).
Approve the request by selecting “All programs,” then Access: “Business management.” Check all three boxes under “Transaction visibility rules” – this will allow DILAS to validate supply chain transmissions and support in your CBSA statement reconciliation.
If you need technical assistance, contact the CARM Client Support Help Desk (CCSH):
- Phone line: 1-800-461-9999, menu option 2 – CBSA Assessment, Revenue Management & CARM
- Web Contact Form
- Email at CARM_Engagement-Engagement_de_la_GCRA.ASFC@cbsa-asfc.gc.ca
- CCSH hours of operation are Mon to Fri, 7 am to 5 pm ET.
